Shipping/Delivery Policy
Shipping
Processing Time: All orders are freshly baked and processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery Estimates: Shipping rates are calculated at a flat rate of $10 for priority and $15 for express . Estimated delivery times vary by location:
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Priority Shipping: 2-3 business days
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Express Shipping: 1-2 business days
Delivery delays may occur due to unforeseen circumstances such as weather, postal service disruptions, or high order volumes.
Shipping Restrictions:
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We currently ship within the United States.
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We are not responsible for shipping delays caused by carriers.
Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor its progress. If you do not receive tracking information, please contact us at kjkookieko@gmail.com
Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery at kjkookieko@gmail.com. We will work with the carrier to resolve the issue, but we are not responsible for delays or lost packages caused by the carrier.
For any shipping-related inquiries, please contact us at kjkookieko@gmail.com
Delivery
Delivery Areas & Fees: We offer local delivery (Austin, TX) for our Kookie Lovers within the following areas: (milage based from South Austin)
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0-10 miles: Free delivery
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11-25 miles: $10 delivery fee
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26+ miles: Minimum order of $50 required
If you are unsure whether your address qualifies for delivery, please contact us before placing your order.
Delivery Schedule:
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Deliveries are made on Mondays and Tuesdays unless other arrangements have been made.
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Orders must be placed at least 1-2 days in advance to ensure timely delivery.
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We will provide an estimated delivery window on the day of delivery.
Receiving Your Order:
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Please ensure someone is available to receive the order during the scheduled delivery window.
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If no one is available, we will attempt to leave the package in a safe location. However, we are not responsible for any damage or loss after delivery.
Delivery Delays & Issues:
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We strive to deliver all orders on time; however, delays may occur due to weather, traffic, or other unforeseen circumstances.
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If we are unable to deliver your order as scheduled, we will contact you as soon as possible to arrange an alternative time.
Special Delivery Requests: If you have specific delivery instructions or special requests, please include them in the order notes at checkout or contact us directly at kjkookieko@gmail.com.
For any delivery-related questions, please reach out to us at kjkookieko@gmail.com.